ATTENTION: we are not able to manually translate the entire content of the platform because the platform is growing very fast. The content is entered in English and translated automatically. We apologize if there are mistakes in text which are caused by automatic translation. Because we are trying to help the growing international community of Oziway users, we think that it is more important to deliver the content in many languages to many people, at least in a way which is mostly correct (even if it has mistakes), than to omit many people. We will try to fix the most obvious translation mistakes.

FAQ - Frequently Asked Questions

On this page you will find the most commonly asked questions, and their answers

How can I start promoting

To start Promoting, you first have to register at Oziway (its free), and then you need to setup your free website which will feature products and categories chosen by you for promotion on the internet. When someone decides to make a purchase on your website, you dont need to send or sell anything - the Seller of the purchased product does that and once we receive the commission from the Seller, you receive your part of the commission (a part of that commission is also paid to the recruiter that invited you to the Oziway community
Read more here

Does it cost anything to be a promoter on Oziway

Oziway is free for Promoters. Being a part of our Promoter community does not cost you anything. You are not obligated to do anything. You can earn additional money by promoting offers listed by Sellers on Oziway. If someone buys something from your website (this product or service is delivered by the Seller and we receive a commission from the Seller), then you receive a large part of that commission. The person that invited you to Oziway will also receive a small part of that commission, just like you will receive a small part of the commission of each Promoter that you invited into Oziway. So keep promoting and keep inviting!

Does it cost anything to be a seller on Oziway

Adding items to Oziway is free. Being a part of our Seller community does not cost you anything if we dont sell anything for you. You can list all your products and if you dont sell anything on Oziway, you will not pay anything. The only payments that you will be obligated to pay, are the commissions that you declare to pay for the sale of each one of your Items. You tell us how much you can pay from the sale that we make for you

How to become a partner of Oziway in your country

If you would like to be a Partner of Oziway in your country, please contact us (use to contact form). We are looking for Partner companies with established businesses and a solid reputation to help our Oziway users (Sellers, Promoters and Buyers) in obtaining all necessary information related to their business on Oziway. We offer a solid business opportunity

What is a Verified Seller and how to become one

A verified seller is a Supplier which has been verified by Oziway as being a safe and trustworthy business partner. Once you become a verified seller, you receive the Verified Seller badge on your item page, and you are able to add items with an Online Payment without the need for verification of the items before they are published. To become a Verified Seller, we need to know who you are, we will need your company documents and possibly proof that you have an office or a factory.
If you want to become a Verified Seller, please contact us by requesting further information from your Business Dashboard. We will send you details of what information you need to provide to us

What is a Global offer

A global offer is an item which is able to be delivered by the Seller to a Buyer anywhere in the world. It is entered on Oziway as a GLOBAL OFFER and then it becomes available on all Oziway pages, in all different currencies (calculated automatically) and translated automatically into all languages. It almost always is an Product which is sent to you from another country. If the item is a digital one (to be downloaded), then obviously it is not shipped, and it becomes available immediately after purchase

How to withdraw money to your account

To withdraw money you have to login to your account on Oziway and then from the Promoter menu, click on Wallet.
In the Wallet program, click on Withdraw.
Then, enter the amount to withdraw, choose the method of payment (bank account, PayPal, WeChat or Western Union), and enter the account details.
If you want to withdraw to a bank account, its important the account number is in an IBAN format (with the 2 letter country code in the beginning of the number).
If you are not sure how to fill out the withdrawal form, contact us using the Chat function, or the Messaging module to the Administrator

How long does it take for Oziway to pay me the money

It depends on how the payment is to be made. With bank transfers, this takes from 3 to 5 days. With PayPal it should take less. With WeChat it also is pretty quick. We need to verify all payments before sending the request to the bank. Please remember that we make payments once per month at the end of the calendar month. Payment requests should be made 7 days before the end of the money, for us to send them in that month

Do you take taxes from my withdrawal request

We dont need any contract with you in order to pay you out. We also do not decrease your payout to pay taxes. If you are an Australian resident then we will need this information from you including your ABN (Australian Business Number) or TFN (Tax File Number). If you are a resident of any other country then we will need to know this. This is all done during your first withdrawal request (we need to verify your tax residency – in which country you pay taxes). This will not last more than several days. You will need to pay taxes in your country and you can use the tax reports on your business dashboard to fill out your own tax forms. We will not help you here

How to pay for an order

If you are a Buyer and you made a purchase with an Online payment, you will need to pay for it. Login to your Dashboard, and click on My Orders. Next click on the order which you would like to pay for. You will see the possible payment methods, choose the preferred payment method and pay for the order. You will be redirected to the chosen payment method gateway (website)

How much does it cost to get the withdrawal request paid out

We generally need to take 5% from the payout, this is the administration fee. We have to pay for the external payment company, like Transferwise.com for example for bank transfers. For Western Union payouts, the cost is 10%. Every time you request a withdrawal and choose a Payment method, you will see the cost of the operation

example:

column #1: Amount you request to withdraw

column #2: Administration fee

column #3: Amount that you will receive

#1#2#3
100 USD5 USD95 USD

How much does it cost to make a payment the Oziway system?

Just like with Payouts, we also need to cover the costs of Payins (Payments to us, you making a payment to the Oziway system). For this, we need to charge an administration fee of 5% of the amount being paid.
The paid amount will be increased by the administration fee. We need this fee to pay for costs of payment gateways or banks that charge us this fee

example:

column #1: Amount you want to pay to the Seller

column #2: Administration fee

column #3: Amount that you will actually pay

#1#2#3
100 USD5 USD105 USD

What is the Customer Protection Programme

You can buy any product or service listed with Oziway, and pay directly to the Seller using a Bank transfer or other means. However, if you would like to pay Online for these products, you can do so, and in such cases, we will release the funds to the Seller after we are sure that You received the Product. Even though the items will be delivered by the Seller of the product, we will need to know from you when You receive the item. If you do not tell us about the status of the delivery, we will assume that you received it after 7 days of estimated delivery time. Tell us if there is a problem with the delivery.
To increase the chance of positive Buyer experience, we also advise Sellers to join our Verified Seller programme. For a Seller to be verified, they need to send us all formal documents and photos of the factory, to prove that they are running a legitimate business

How can I receive a payment for my goods or services online

Go to the electronic Wallet module and click the Withdrawal button. Enter your account details and amount and wait for the payment. Payments are made once per month

Why can I not pay for some products online

You can not pay for a product online, because the Seller has chosen to sell you a product after receiving payment directly from you by an offline method. If you would like to pay for the product to us, please let the Seller know. He should enter the product with an Online payment. Additionally, you can choose to send the money to the Seller using the Wallet module, in which case the Seller also receives the funds quickly

When posting an offer, what does [days needed for verification] mean

It means that the Seller needs this many days to finalize the transaction. They need to receive money from the Buyer (or information from Oziway that the Buyer paid online), and send the item

When adding an item, what does [Approximate Delivery Time] mean

This is how much time the Seller needs to deliver the item, the delivery time will be approximate because it depends on where the product is going to be sent. This information is displayed on the item page

When posting an item with an online payment, do my products need to be verified ?

If you are a Verified Seller, the items are not verified, they become available immediately. If you are not a Verified Seller, they need to be verified (on the screen) by Oziway staff to make sure that they comply with the Terms and Conditions of our platform

When posting an item why does Oziway ask me to enter the price in USD

The USD price needs to be used if the item is made globally available , because from that USD price we then automatically calculate all the other currencies, using daily updates by xe.com

How can I enter products which my factory exports

We have added the possibility to publish products available in wholesale quantities. These are added without specific prices, just a price range. You can post a minimum order quantity and a price range, and the, when a Buyer is interested, you can negotiate the conditions of the transaction using the Oziway Messenger system which has a translation functionality which is helpful when the Seller and Buyer speak different languages. Read more here

How can I promote products from a specific seller

Setting up your personal website to feature a specific sellers products is easy. Read more here

How can I create a custom offer for my customer

We have made available a quotation system that you can use to send individual quotations to your customers. Read more here

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